What is Orange Photography and Orange Exposure?
Orange Exposure is the premier online professional event
photography service but it is subset of services provide by Orange Photography. Orange Photography's founding three photographers offer many traditional photography services such as photo journalism, portraits, fine art and wedding photography. Whereas Orange Exposure focuses on memorable occasions
such as private parties, corporate functions, reunions, weddings, sporting events
and more. Within days of your event, photos are available on the Orange Exposure website where
event hosts and guests can view and share the photos and purchase photographic prints and products.
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What types of events do you photograph?
We professionally photograph all types of memorable occasions including: private
parties, corporate functions, tradeshows, conferences, awards dinners, reunions,
weddings, fundraisers, corporate headshots and sporting events. Contact
us if you'd like to find out more about how we can photograph your event.
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What is your satisfaction guarantee?
We stand behind the quality of our photography products and services with a
satisfaction guarantee. If you are not completely satisfied with a product simply
contact our Online Customer Support, or check
out our guarantee page.
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I am a professional photographer. How do I become a Orange Exposure Certified Photographer?
You can find out more information by visiting our photographer's section.
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What services do you provide and how much do you charge?
We offer a variety of digital services outside of event photography including digital photo enhancement, archiving and more. Our rates are competitive and we strive to meet your needs. Check out our constantly updated Services page to get the latest.
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How can I hire you to photograph my next event?
You can hire us to photograph your next event by filling out the Book
a Photographer form. If you have a lead, please use the same form as well.
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How much advance notice is needed to book an event?
We can photograph your event with seven business days advance notice. However,
if you are unable to provide seven business days notice, please contact
us and we will do our best to accommodate you.
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When will the pictures from my event be online?
Pictures from your event will be online for you to view, share and purchase
within five business days for events. Weddings take a bit longer because
of the delicate nature of the photography, although we usually try to post
the photos within four weeks. This is because of the added time spent in
post production for various effects, as well as the volume of photography..
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How can I find my pictures?
Use your Gallery ID and Key: From the home
page, you may enter your Gallery ID and Key. This will bring you
directly to your photo gallery. Once you are in the gallery, you'll
see the index for the event. Click on a thumbnail to view the photos.
Some larger events may be grouped into sub categories. For those, you
can select a subcategory from the index page and then view the photos
from each subcategory.
Use the Search functionality:
You can also search for the event name or a keyword by using the search
box. This will bring up a list of events that match your search terms.
If you can't find the event in the results list, try using last names
to find a particular wedding or or any other potential keywords that
may be associated with the event (venue, sponsor, etc.). If the event
is listed, just click on the event name, and enter the event password
to view the gallery. If you don't have the Gallery ID and Key, contact
the event coordinator or contact us.
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I can log in but I can't see any photos, all I get are red "X"s?
You are probably behind a firewall or have firewall software enabled. You will have to turn it off while you browse the site to see the shots. This should solve the problem. Consult with your IT administrator or documentation on how to do this.
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The thumbnail images are now in a scrolling frame, can I view them the old way?
From the main page of the gallery (where there is a large index photo on the right, and the links to the sub-galleries to the left, you'll notice a link to either "Switch to no frames" or "Switch to frames" - just click that link, and then when you go back into the sub-gallery pages, you'll see that the layout has changed. Feel free to use whichever viewing method you like best.
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What if I do not know my Gallery ID and/or Key?
If you do not have your Gallery ID and you are the Event Administrator,
simply get in touch with us via email.
If you are not the Event Administrator, you should contact them and
have them provide you with that information.
If your event is public, then you will immediately be able to enter
the photo gallery and begin browsing. Otherwise, you will be prompted
to send an email to the Event Administrator to request that the Gallery
ID be sent to you via email.
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Are my pictures available for public viewing?
Your event host has the option to make the photo gallery private
or public. If the gallery is private, you will need a Key to view the
photos.
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How can I inform my guests about viewing and purchasing pictures from an event?
We want to help you inform all of your guests about where and how to find the pictures from your event. Here are some of the items we can provide:
- Pre-event materials such as emails and event cards that explain our services
- Signage at your event
- Event cards informing guests where and how to find their photos,
including the event's Gallery ID code
- Post-event notices, such as an email to you as soon as the photos are available
online with a link to your photo gallery
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How long will my photos be online for viewing and purchasing?
Photos for an event are typically available to view, share and purchase for
60 days. The expiration date for your event will appear on the right side
of the gallery page. If you save your photos to your Favorites gallery, you
will have access to them even after the event gallery closes.
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I am using AOL - why are the photos on the site blurry?
If you are using AOL and your photos appear to be fuzzy or out-of-focus, you may have a default setting turned on that will compress the images you view online. To turn this setting off: 1) From the Menu at the top, select Settings and then Preferences, 2) Click on Internet Properties WWW, 3) Select the Web Graphics Tab located at the top of this window, 4) Select "Never compress graphics" and 5) Hit "OK"
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How do I use the Favorites functionality?
Just look for this 
button when viewing full sized images. You can click it to add to your
favorites album. From your "my account" page, you can click the "View
my Favorites" button to go to your favorites gallery. To remove a photo
from your favorites, just click the "remove from album" button to remove
it. Please note that the removed image will still show up during your
current session, but if you share the gallery or come back, the removed
image will be gone.
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How do I purchase photos?
- Start off by selecting an Event Gallery.
- Select a thumbnail image to view it at a larger size.
- Click the "Buy Now" button to add the photo to your shopping cart.
- You may choose the size and quantities of prints you want of that particular
image from the same page or change it in your Shopping Cart.
- From your Shopping Cart (step 1 of checkout), either choose to "Continue Shopping" or if you
are ready to check out, select the "Check Out" button. If you want to change the quantities of photos you order, you can change them in your shopping cart, but remember to click the "Recalculate" button to refresh the cart. You can also enter any promo code you may have on this page.
- Step 2 is entering your shipping and billing information, along with your credit card info. If you've ordered from us before and saved this information, enter your password in the box on the left to automatically fill in the information saved to your profile. Your credit card information is not saved, so you will have to enter that in again manually. Once you've filled out the information, click on "Confirm Order" to proceed.
- Step 3 is confirming your order and selecting your shipping method. Please note when selecting your shipping method that we DO NOT ship on Saturdays or Sundays right now, so any orders placed on Friday may not be printed and shipped until Monday or Tuesday. When you have finished confirming your order, click on "Pay for Order." This will actually process the credit card authorization and if your credit card passes, your receipt will be presented to you. While we are processing your credit card, do not launch another browser, or hit the stop button, as this will interfere with the authorization process. If there is an error, you will be instructed to check your information and be brought back to Step 2 where you can correct your information.
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When will I receive my prints?
Your professional photos will arrive at your door in five days to two
weeks for regular orders in the continental United States. International
orders vary..
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What's the difference between Glossy, Lustre and Matte?
The difference between paper finishes hinges on two values, contrast, and paper
surface. Contrast refers to the ability of a paper to record a range of tones
from the most extreme white to the richest black. Nearly all photographs will
have a full range of tones, but depending on the type of paper you use one can
either highlight the differences (with a high-contrast paper) or subdue them
(with lower-contrast) depending on your preference and purpose. The paper’s
surface is based on the level of reflectiveness and, again, is a matter of preference.
Glossy photos are printed on coated paper with a very smooth, shiny
reflective surface. Glossy finishes has a high-contrast appearance and
look slick to the touch when not under glass.
In contrast, matte finishes have a very smooth, non-glare finish. Matte
finishes have a lower-contrast when printed and are often used to enhance
the texture of a print.
Lustre paper is the premier paper most preferred by portrait and wedding
photographers and is considered more of a professional-grade paper. Lustre
is often considered the finish “between” matte and glossy,
and has a slight gloss with a subtle, often pearl-like texture. Lustre
paper has a deeper color-saturization than matte as well as a higher
contrast.
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How much does shipping cost?
Shipping costs vary per order. You will be shown the price for shipping before
you check out. Please note when selecting your shipping method that we DO NOT ship on Saturdays or Sundays right now, so any orders placed on Friday may not be printed and shipped until Monday or Tuesday.
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Can I pay by check or money order?
Sorry, we currently accept credit card orders only (American Express,
VISA and MasterCard).
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Can I cancel my order once I've placed it?
Since we begin processing orders as soon as they are placed it is difficult
to cancel orders. If you would like to see if you could cancel an order, please
user our Online Customer Service Form.
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Where do you ship to?
Currently we ship via UPS Global to the following countries (listed alphabetically):
| Aruba
Australia
Austria
Bahamas
Barbados
Belgium
Brazil
Canada
Chile
China
Colombia
Costa Rica
Cyprus
Czech Republic
Denmark
England
Finland
Germany
Guyana
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Jamaica |
Japan
Korea
Liechtenstein
Luxembourg
Malaysia
Netherlands
New Zealand
Mexico
Norway
Philippines
Poland
Portugal
Saudi Arabia
Singapore
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad/Tobago
Turkey
Turks/Caicos Islands
United States
Venezuela
Vietnam |
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Why do my photos have white borders and what is cropping?
Your prints will have white borders when the image size is not exactly
the same as the print size. The standard 35mm aspect ratio is 2:3 which
is exactly the same as that of a 4"x6" print. 5"x7", 8"x10" and
other sizes are not the same aspect ratio and are by default printed
with white borders to preserve the full image. You can choose to use
the crop checkbox in your shopping cart to crop your photos and
not have a white border (see
a visual explanation here). Cropping will fit your photo to the
print size you select. It will expand the photo slightly to fill up
the entire print, then cut off the edges of the image. If you turn this
function off you will not lose any of the image, but the print will
have white borders.
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How do I enable cookies so that I can use the site?
With Microsoft Internet Explorer 5.0 and 5.5, you can go to the TOOLS option on the menu bar and select INTERNET OPTIONS. From that screen, choose the SECURITY tab. There should be a button you can select called CUSTOM LEVEL...
From there, the first five options you can ignore (All Active X related). Then you'll see the COOKIES category. Just make sure that ALLOW COOKIES THAT ARE STORED ON YOUR COMPUTER and ALLOW PER-SESSION COOKIES (NOT STORED) are checked to ENABLED (or if they are selected to PROMPT, that will also work).
Click on OK twice to close out the screens and your Cookies
are now enabled. Continue on and browse through the galleries!
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When I click on "Share event with friends," "View
extended products," or "Add comments" nothing happens.
You may have a pop-up blocker installed. Google and Yahoo toolbars as well as many third party software offer this service. To get the most out of the Orange Exposure site, you should enable pop-ups.
On most toolbar applications, you can simply click the "## blocked" button on the toolbar to enable it for a particular site. Then the links to those features will be available. Please consult the software Help to find out the specific way to enable pop-ups for your particular pop-up blocking software.
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Will my prints look exactly like the image that I see
on the screen?
The image on your computer screen is a low-resolution image and is for display
purposes only. The prints you'll receive in the mail will be professional
quality Fujicolor Crystal Archive Paper prints. In addition, depending on what product you order,
some of the images you see on the screen may be slightly cropped. Please note,
film developed at your local processor is automatically cropped for you -
you just don't know about it.
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What is the quality of Orange Photography prints?
Our fulfillment provider EZPrints, uses the highest end commercial printers and Fujicolor Crystal Archive Paper to produce the highest quality prints you can find on the internet. Other professional photographers have relied on EZPrints to produce their own works of art and we expect that you will be very happy with the quality of the prints. (Fujicolor Crystal Archive Paper is the highest-quality fine-art photographic paper available today, with the longest archival lifetime and is often chosen for its museum-quality characteristics.) Otherwise, we will happily refund your hard earned money!
The thumbnails are small on your computer screen because we use a compressed
version of the original image that loads quickly onto your screen. Rest assured,
you'll receive a traditional photograph, developed on real photographic paper with a glossy
or matte finish.
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How do I know that the images used to make prints and
products are of the highest quality?
All of our products are printed from the high-resolution masters taken from
the photographer's camera. For more information on the quality of our printing
process, please see the question immediately above.
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What kind of camera equipment do you use and why
is it better than the digital camera I have?
All events we covered are taken with professional grade lenses and digital
cameras. With a resolution of at least 2160x1440 pixels, 12-bit color
capture, the images the camera captures can produce prints surpassing
35mm quality at 8x10 and even excellent prints at 11x14 and beyond.
We will be happy to show you the quality of the larger prints, just
contact us for a demonstration.
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Last Updated: Nov. 2, 2004
